Family Claims United Airlines Employee Threatened to Call ICE
· Telemundo McAllen (KTLM)
A family from the Bay Area was returning home to San Francisco International Airport (SFO) with lingering fears of being detained after a viral video showed a United Airlines employee threatening to call immigration authorities during a dispute over tickets. Julio Varela, a resident of San Ramon, stated that neither the airport nor United Airlines has contacted his family of four to assure them they will not be detained by Immigration and Customs Enforcement (ICE) upon their return from Montreal, scheduled for Saturday night. 'I don’t even know what’s going to happen when I return to San Francisco,' Varela said from Montreal airport before his flight. 'I don’t know what’s going to happen when I get back.' The incident occurred on July 14 at the United Airlines counter at SFO when the family was trying to depart for Canada. Varela recounted that a customer service representative refused to help resolve an issue with his daughter’s ticket, where her last name was mistakenly listed as a middle name due to an error his wife made while booking the flight months earlier. Varela noted that another United representative had advised them over the phone to arrive early at the airport on Tuesday so that customer service staff could correct the mistake. After waiting nearly three hours, Varela said an employee from a United partner airline was about to resolve the issue, but a United worker intervened and dismissed them.
AI summary · Source: Telemundo McAllen (KTLM) →
