Artificial Intelligence Could Reshape Dealership Business Development Centers
· Texas Border Business
Artificial intelligence is set to significantly impact the staffing of Business Development Centers (BDC) at car dealerships. Yossi J. Levi, founder and CEO of Car Dealership Guy, predicts that by 2029, over 50% of BDC jobs could be automated as AI systems take over tasks such as handling customer inquiries, follow-ups, and appointment scheduling. While Levi does not foresee the complete elimination of BDC operations, he anticipates a reduction in workforce as AI takes on more routine responsibilities. This forecast emphasizes the need for dealerships to evaluate which customer interactions can be automated versus those requiring human employees.
AI summary · Source: Texas Border Business →
